1. Scope
This policy applies to paid subscriptions for RAAW products, including InterviewR, purchased on raaw.ai. Payments are processed by Razorpay. The Free plan involves no charges and is not covered by this policy.
2. Billing cycles and renewal
Subscriptions are billed in advance on a monthly or annual cycle and renew automatically until cancelled. Renewal charges are collected through the payment mandate you authorise at checkout. Where required, you will receive advance notification of upcoming charges in line with Razorpay and card-network rules.
3. Cancelling a subscription
You may cancel at any time from your account, or by writing to hello@raaw.ai from your registered email address. Cancellation stops future renewals; your plan remains active until the end of the already-paid billing period. We do not provide partial refunds or credits for unused time or unused interview quota within a billing period.
4. Refund eligibility
Refunds are provided in the following cases:
- Annual plans — full refund if you cancel within seven (7) days of the first purchase of an annual subscription. This window does not apply to renewals or to monthly plans.
- Duplicate or erroneous charges — charged twice for the same period, or charged after a confirmed cancellation: the excess amount is refunded in full.
- Service not provisioned — payment succeeded but your plan was not activated and we cannot activate it within a reasonable time: full refund of that charge.
5. Non-refundable situations
- Monthly subscription charges once the billing period has started, except as listed in Section 4.
- Unused interview quota, partial months, or downgrades mid-cycle.
- Charges older than ninety (90) days, except where a longer period is required by law.
6. How refunds are processed
Approved refunds are issued to the original payment method through Razorpay within 5–7 business days of approval. Depending on your bank or card network, the amount may take additional time to reflect in your statement. Any GST or other taxes collected on a refunded charge are refunded alongside it where applicable.
7. How to request a refund
Write to hello@raaw.ai from your registered email with the payment reference (Razorpay payment or subscription ID), the date and amount of the charge, and a brief description of the issue. We respond to refund requests within 3 business days.
8. Contact
RAAW, Chennai, Tamil Nadu, India — hello@raaw.ai.